At craftkain.shop, we take pride in offering carefully crafted items, many of which are handmade and unique. While we strive for quality in every order, we understand that issues may occasionally arise. Please review our return and refund policy below.
Eligibility for Returns
Returns are accepted only if the item is defective, damaged, or incorrect.
Minor variations in color, texture, or pattern are part of the handmade process and will not be considered defects.
Return Request Period
Customers must contact us within 7 days of receiving the order to request a return.
Requests made after this period may not be eligible.
Return Shipping Costs
If the return is due to an error on our part (wrong or faulty item), shipping costs will be covered by us.
Returns due to change of mind are not accepted.
Refund Process
Refunds will be issued once the returned item is received and inspected.
All refunds will be processed via the original payment method.
Processing time may take 7–14 business days, depending on your payment provider.
Non-Returnable Items
Handmade products with natural variations in design or pattern.
Items damaged due to customer misuse.
Products returned without their original packaging or tags.
Need Assistance?
For return or refund inquiries, please contact us
TCG RED POCKET LEGACY
202503113596 (JR0176867-T)
Tel: 017-938 0469
Email: tcg-redpocket@outlook.com